Salesforce ADX261 exam covers a range of topics related to Service Cloud administration and maintenance, including case management, knowledge management, service entitlements, and Omni-Channel. ADX261 exam is made up of 60 multiple-choice questions, and test-takers have 105 minutes to complete it. A passing score is 65%, and the exam fee is $200. Successful completion of the ADX261 exam demonstrates that an individual has the knowledge and skills required to effectively administer and maintain the Service Cloud platform and can be trusted to manage Service Cloud environments for organizations.

Reference: https://trailhead.salesforce.com/en/academy/classes/adx261-administer-and-maintain-service-cloud

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Salesforce ADX261 (Administer and Maintain Service Cloud) Exam is an industry-recognized certification that validates an individual's knowledge and skills in administering and maintaining Service Cloud solutions. ADX261 exam is designed for professionals who want to demonstrate their expertise in configuring and managing Service Cloud, a customer service platform that empowers businesses to deliver personalized and efficient customer service experiences.

Salesforce ADX261 (Administer and Maintain Service Cloud) Certification Exam is a certification program offered by Salesforce for professionals who are keen to enhance their skills and knowledge in the field of service cloud administration. Administer and Maintain Service Cloud certification program is designed for administrators who have experience in administering Salesforce Service Cloud, including configuring and managing Service Cloud features, setting up and maintaining service entitlements, and managing case lifecycles.

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Salesforce ADX261 certification exam is designed for professionals who are looking to administer and maintain Service Cloud. ADX261 exam focuses on the core concepts of Service Cloud that includes deployment, configuration, and management of the Service Cloud. It also deals with the implementation of Service Cloud solutions that are based on the best practices of Salesforce.

Salesforce ADX261 Exam Syllabus Topics: