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In 2026, failing the Avaya Aura® Communication Applications Support Certified exam means paying the full registration fee a second time — plus weeks of lost momentum. The 158 practice questions in Exams4sures's 72301X package are designed to help you get it done on the first attempt.

Avaya 72301X Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Aura® Communication Applications Support Certified Exam
Exam Number:72301X
Related Certifications:Avaya Certified Support Specialist (ACSS)
Exam Price:125 USD
Passing Score:71%
Exam Duration:90 minutes
Available Languages:English
Certificate Validity Period:2-3 years
Exam Format:Scenario-Based, Multiple Choice, Multiple Response
Real Exam Qty:65-70
Recommended Training:Avaya Official Training: Support and Troubleshooting Avaya Aura Communication Applications
Exam Registration:Pearson VUE Registration
Avaya Learning Center
Sample Questions: DOWNLOAD DEMO
Exam Way:Onsite at Pearson VUE test centers / Online proctored exam
Pre Condition:No mandatory prerequisites; recommended knowledge of VoIP, SIP, and Avaya Aura basics
Official Syllabus URL:https://support.avaya.com/certification/

Avaya 72301X Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Communication Applications Architecture20%- Avaya Breeze and Presence Services architecture
- Avaya Aura Application Enablement Services (AES) overview
- Avaya Aura Web Gateway (AAWG) and WebRTC components
- Branch Survivability concept and design
Topic 2: Troubleshooting Tools and Techniques30%- Verifying and troubleshooting system status
- Troubleshooting AAWG and WebRTC call issues
- Tools and logs for AES troubleshooting
- Log capture and analysis for Breeze and Presence
- Diagnosing Branch Survivability problems
Topic 3: Call Flows and Signaling25%- SIP Trunking call flows
- Active Branch Survivability call flows
- SIP message sequences for Presence Services
- Call Park and Page call flows
- Remote Worker call flows
Topic 4: Configuration and Implementation25%- Key configuration steps for AES
- Internet Friendly Gateway setup
- Avaya Presence Services configuration with Breeze
- Branch Survivability configuration

Avaya 72301X Exam FAQ — What Candidates Ask Most

The 72301X exam is the official Avaya exam for Avaya Aura® Communication Applications Support Certified. Passing it earns you the Avaya Certified Support Specialist (ACSS) - Avaya Aura Communication Applications credential, which sits at the Specialist level. It is also connected to Avaya Certified Support Specialist (ACSS), so what you learn carries over if you plan to pursue those paths as well. Employers treat the certification as verified proof of skill, which is why structured preparation with Exams4sures's practice questions pays off.

The 72301X exam contains 65-70 questions, and the time limit is 90 minutes. Translate that into a pacing plan before exam day: know roughly how long you can afford per item, flag anything that stalls you, and circle back at the end instead of burning minutes. Two or three full timed sessions in Exams4sures's test engine will teach you that rhythm far better than untimed reading ever will.

The passing score for the 72301X exam is 71%, and the official registration fee is 125 USD. Remember that a failed attempt means paying that fee again in full for a retake, so treat self-assessment as part of the budget: run Exams4sures's practice questions under timed conditions and only book your seat once your scores sit comfortably above the passing bar.

No mandatory prerequisites; recommended knowledge of VoIP, SIP, and Avaya Aura basics Eligibility details can change, so before you register, confirm the current requirements on the official exam page: https://support.avaya.com/certification/.

You can book the 72301X exam through the official registration channels below:

Exam delivery method: Onsite at Pearson VUE test centers / Online proctored exam.

Avaya points candidates to the following official training options:

Once the coursework has built your foundation, the fastest way to turn theory into exam readiness is drilling with Exams4sures's 158 practice questions for the Avaya Aura® Communication Applications Support Certified exam.

Yes. Exams4sures offers a free PDF demo of the Avaya Aura® Communication Applications Support Certified practice questions on the samples page, so you can judge the format and quality yourself before paying anything. Every purchase also includes 365 days of free updates, and after the product expires you can extend the update service at a 50% discount from within your member zone.

If you take the corresponding exam within 60 days of purchase and do not pass, Exams4sures backs you with a 100% money-back guarantee. To claim it, submit a scanned copy of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam, and the refund is processed within 7 days. The guarantee does not apply to attempts made within the first 3 days after purchase, to products downloaded without actually sitting the exam, or to free materials and expired orders, and the candidate name must match the payer's name. If you would rather have study material than money, you can instead exchange for two additional exam products of equal value, free of charge, while keeping the update service on your original purchase. Delivery itself is instant: your download is available right after payment and a copy reaches your mailbox within one minute — if nothing arrives within 2 hours, contact customer service. You may install the product on as many computers as you need.

The official Avaya Aura® Communication Applications Support Certified blueprint is organized into 4 domains. The leading areas are:

  • Call Flows and Signaling — 25% of the exam
  • Communication Applications Architecture — 20% of the exam
  • Troubleshooting Tools and Techniques — 30% of the exam

For the complete domain-by-domain breakdown with every subtopic, see the Exam Topics outline above.

Avaya Aura® Communication Applications Support Certified Sample Questions:

A customer reported that Remote Workers are unable to use feature buttons. While troubleshooting, you want to monitor Registration, Subscription, and Personal Profile Management messages passing through the Avaya Session Border Controller for Enterprise (ASBCE).
Which statement about the step to capture the required messages is true?

  • A. Use an SSH client, such as PuTTY, to connect to the EMS and run the tracesbc command with the SIP and PPM options enabled.
  • B. Use an SSH client, such as PuTTY, to connect to the Primary ASBCE and run the tracesbc command with the SIP and PPM options enabled.
  • C. Use an SSH client, such as PuTTY, to connect to the Primary ASBCE and run the tracesbc command with the REGISTER, SUBSCRIBE and PPM options enabled.
  • D. Use an SSH client, such as PuTTY, to connect to the Primary ASBCE and run the tracesbc command with the REGISTER and OPTIM options enabled.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

A customer reported that they are configuring a new Branch Session Manager (BSM) and are unable to add the BSM Instance on Avaya Aura System Manager (SMGR). When trying to add the instance, the SIP Entity Name is not appearing. While working on the customer issue you verify the configuration of SIP Entity that is added for the BSM.
Which SIP Entity type would be used for a BSM?

  • A. Avaya Aura Session Manager (SM)
  • B. SIP Trunk
  • C. LSP
  • D. Branch Session Manager (BSM)
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

To allow Remote Workers to download the 46xxsettings.txt file during the endpoint's boot-up process, which configuration step is required on the Avaya Session Border Controller for Enterprise (ASBCE)?

  • A. Reverse Proxy
  • B. File Transfer Mapping Profile
  • C. PPM Mapping Profile
  • D. File Transfer Server Flow
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

How can you enable all levels of the log, including debug, to be dumped into the ps.log file?

  • A. Web browse to Avaya AuraSystem Manager (SMGR), navigate to Services>; Events>; Logs>; Log Settings, then enter PresenceServices into the Logger filed, and enter ALL into Log Level.
  • B. Use SSH to the PresenceServices Avaya BreezeTM node and execute the ce dlogon PresenceServices command.
  • C. Use SSH to Avaya AuraSystem Manager (SMGR) and execute the edp dlogon all command.
  • D. Use SSH to the PresenceServices Avaya BreezeTM node and execute the edp dlogon all command.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

On the Avaya Session Border Controller for Enterprise (SBCE), which tool would you use to view WebRTC messages coming through SBCE?

  • A. traceWEBRTC
  • B. traceSBC
  • C. webrtctrace on
  • D. traceHTTP
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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