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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. The North American (NA) sales team wants to add a set of new fields and delete several fields from the Account object. During requirements gathering, the business analyst (BA) discovers the fields are actively being used by the EMEA team.
Which step should the BA take next?

A) Focus on the NA team's requirements.
B) Start another project to address the EMEA team's requirements.
C) Refine the requirements to accommodate, both teams.

2. Which of the salesforce app providers will be able to unlock a locked user with their phones?

A) iOS (App Store)
B) Only those that download the app from the App Exchange.
C) All of them.
D) Android (Google Play)

3. The business analyst (BA) is preparing for the initial requirements gathering workshops with Cloud Kicks on a new Sales Cloud project. The BA has identified the stakeholders, reviewed the project scope, and scheduled each workshop.
Which key steps should the BA take next?

A) Identify persona, document the current state, and purpose the future state.
B) Document the current state, offer a survey to stakeholder, and propose the future state.
C) Document the current state, email it to attendees with an agenda, and propose the future state.

4. The delivery team at Cloud Kicks has Just conducted a successful sprint demo showcasing a new sales dashboard. However, the marketing team Is unhappy because the new lead automation they requested was missing from the deliverables and an Important new marketing campaign is starting the next day.
What did the business analyst fall to do during sprint planning'?

A) Calculate the sprint capacity correctly
B) Prioritize the sprint backlog with stakeholders
C) Create a burndown list of sprint tasks

5. A business analyst (BA) Is coordinating a User Acceptance Testing (UAT) session focused on Service Cloud enhancements.
Which resource Is critical for the BA to include in UAT?

A) System developers
B) Support agents
C) Quality assurance testers

Solutions: