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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. The Webex app can be accessed from the Agent Desktop to allow agents to communicate with fellow agents, supervisors, or SMEs. Which two parameter-value combinations are required in the Desktop Layout for the Webex app to be displayed? (Choose two.)

A) "desktopChatApp": {"webexConfigured": true}
B) "webexAppEnabled":true
C) "comp": "webex-app"
D) "comp": "agentx-webex"
E) "webexApp": {"enabled": true}

2. Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller's location or dialect?

A) Assign a friendly voice name to the Global_VoiceName variable and add a Global-Language variable with the default language setting.
B) Set the Global_Language and Global_VoiceName variables to the default system string value
"en-ES" to activate Spanish interaction.
C) Change only the Global_Language variable to "es-ES," as this global variable entity dictates both aspects, i.e., language and voice.
D) Set the Global_Language variable to "es-ES" and Global_VoiceName to the company-approved Spanish voice system name.

3. Refer to the exhibit. A Webex Contact Center engineer is deploying a chat digital channel widget for Companyabc. After the chat digital channel widget code is implemented in the company website, the chat digital channel widget does not load. While investigating Webex Contact Center, engineer sees this output in the web browser. What is causing this issue?

A) firewall blocking connection to chat-widget.imi.chat domain
B) missing Webex Connect flow for chat digital channel
C) companyabc.com domain missing in Webex Contact Center "Content security policy allowed list" configuration
D) incorrect website domain configured for Web Chat Asset

4. A customer integrates Salesforce with Webex Contact Center. Screen pop functionality fails intermittently during inbound calls. Which issue is MOST likely responsible?

A) Browser pop-up restrictions
B) Missing SRTP encryption
C) SIP OPTIONS timeout
D) Codec mismatch between trunks

5. A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?

A) H.323 gatekeeper zones
B) CAC and adaptive video resolution
C) SIP normalization scripts
D) Static RTP pinning

Solutions: