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Instant Download EXIN : ITILSC-OSA Questions & Answers as PDF & Test Engine
- Exam Code: ITILSC-OSA
- Exam Name: ITIL Service Capability Operational Support and Analysis Exam
- Updated: Jul 15, 2026
- No. of Questions: 26 Questions and Answers
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What is the duration of the ITILSC-OSA Exam
- Format: Multiple choices, multiple answers
- Passing Score: 28 marks
- Length of Examination: 90 minutes
Exam Details
The professionals who plan to get certified need to nail the ITIL ITILSC-OSA test. It has the duration of 1.5 hours and comes with several multiple-choice questions. The pass mark is 28 on a scale of 40. The exam is given in the English, Japanese, Brazilian Portuguese, Spanish (Latin America), French, Danish, and German languages.
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EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Desk and Technical/Application/IT Operations Management | 10% | - Service desk functions and structure - Technical management activities - IT operations control and facilities management - Application management practices |
| Topic 2: Access Management | 10% | - Purpose and policies - Compliance and security - Process steps and controls |
| Topic 3: Request Fulfillment | 10% | - Purpose and scope - Process and activities - Request models and automation |
| Topic 4: Operational Support and Analysis Principles | 15% | - Core concepts and terminology - Business value and optimization - Service Operation lifecycle context |
| Topic 5: Technology and Implementation Considerations | 5% | - Challenges and risks - Tools and automation - Critical success factors |
| Topic 6: Incident Management | 20% | - Objectives and scope - Prioritization and escalation - Process flow and activities - Interfaces and KPIs |
| Topic 7: Event Management | 15% | - Metrics and interfaces - Activities and processes - Purpose, scope, principles |
| Topic 8: Problem Management | 15% | - Proactive and reactive activities - Root cause analysis techniques - Known errors and workarounds |
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