Instant Download EXIN : ITILSC-SOA日本語 Questions & Answers as PDF & Test Engine
Updated: Jul 18, 2026
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EXIN ITILSC-SOA Certification Exam is an essential certification for IT professionals who are involved in service management. ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版) certification provides a comprehensive understanding of the ITIL framework and helps IT professionals to develop the skills and knowledge required to manage service offerings and agreements effectively. ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版) certification is recognized globally and is highly valued by employers, making it a valuable addition to any IT professional's resume.
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PeopleCert ITILSC-SOA Exam Reference
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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EXIN ITILSC-SOA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Demand Management | 10% | - Influencing and managing demand - Link to capacity and service portfolio - Patterns of business activity |
| Supplier Management | 10% | - Contract management and renewal - Supplier categories and contracts - Evaluation, selection and performance monitoring |
| Roles, Responsibilities and Implementation | 5% | - Challenges and critical success factors - Technology and tool considerations - Key roles in SOA processes |
| Financial Management for IT Services | 15% | - Cost models and ROI calculation - Pricing and value demonstration - Budgeting, accounting and charging |
| Introduction to Service Offerings and Agreements | 10% | - Key concepts and value to business - Relationship with ITIL service lifecycle - Purpose, objectives and scope of SOA |
| Service Portfolio Management | 15% | - Pipeline, service catalogue and retired services - Portfolio structure and categorization - Business case and investment justification |
| Service Catalogue Management | 15% | - Structure, content and maintenance - Integration with other processes - Business and technical views |
| Service Level Management | 20% | - Review and improvement of service levels - Negotiation, monitoring and reporting - SLAs, OLAs and underpinning contracts |
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