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Instant Download Microsoft : MS-721 Questions & Answers as PDF & Test Engine

MS-721
  • Exam Code: MS-721
  • Exam Name: Collaboration Communications Systems Engineer
  • Updated: Jul 24, 2026
  • No. of Questions: 276 Questions and Answers
  • Download Limit: Unlimited
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Microsoft MS-721 (Collaboration Communications Systems Engineer (beta)) Exam is a certification exam offered by Microsoft that tests the candidate's knowledge and skills in designing and implementing collaboration and communication solutions using Microsoft technologies. MS-721 exam is targeted towards professionals who are responsible for designing, deploying, and managing communication and collaboration solutions for their organizations.

Microsoft MS-721 certification exam is designed to validate the skills and knowledge of professionals who specialize in collaboration and communication systems engineering. MS-721 exam covers a range of topics, including planning and designing communication systems, implementing and configuring communication technologies, troubleshooting and maintaining communication systems, and ensuring the security and reliability of communication systems.

Microsoft MS-721: Collaboration Communications Systems Engineer (beta) exam consists of multiple-choice questions, drag-and-drop, and simulation-based questions. MS-721 exam duration is three hours, and the passing score is 700. MS-721 exam fee is $165, and the exam can be taken online from anywhere in the world.

Reference: https://learn.microsoft.com/en-us/certifications/exams/ms-721/

Microsoft MS-721 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Manage collaboration communications systems25%- Manage reporting and analytics
  • 1. Generate call quality reports
  • 2. Monitor user adoption analytics
  • 3. Analyze usage reports
  • 4. Use Teams Admin Center reports
- Monitor and troubleshoot Teams Phone
  • 1. Use Call Quality Dashboard (CQD)
  • 2. Troubleshoot call issues
  • 3. Monitor call quality
  • 4. Analyze call analytics
  • 5. Monitor SBC health
- Monitor and troubleshoot meetings and conferencing
  • 1. Monitor Teams Rooms health
  • 2. Troubleshoot audio/video issues
  • 3. Use Teams Admin Center for diagnostics
  • 4. Monitor meeting quality
  • 5. Analyze meeting usage reports
- Manage compliance and security
  • 1. Configure compliance recording
  • 2. Manage security and compliance for Teams Phone
  • 3. Configure recording policies
  • 4. Configure retention policies for calls and meetings
  • 5. Configure information barriers
Topic 2: Configure and manage Teams meetings and conferencing20%- Configure and manage meeting experiences
  • 1. Configure live captions and transcription
  • 2. Configure meeting settings
  • 3. Manage meeting policies
  • 4. Configure meeting templates
  • 5. Configure audio conferencing
- Configure and manage Teams Rooms and devices
  • 1. Configure Teams Rooms accounts
  • 2. Plan for Microsoft Teams Rooms
  • 3. Manage Teams certified devices
  • 4. Manage Teams Rooms devices
  • 5. Configure Teams panels
- Configure and manage webinars and live events
  • 1. Manage attendee engagement features
  • 2. Configure event group roles
  • 3. Configure webinar settings
  • 4. Manage live event policies
Topic 3: Configure and manage Teams Phone25%- Configure and manage PSTN connectivity
  • 1. Configure Direct Routing
  • 2. Manage SBC (Session Border Controllers)
  • 3. Configure Teams Calling Plans
  • 4. Configure voice routing policies
  • 5. Configure Operator Connect
- Configure Teams Phone
  • 1. Configure call hold music
  • 2. Configure call park policies
  • 3. Configure location-based routing
  • 4. Configure calling policies
  • 5. Configure caller ID policies
- Configure emergency calling
  • 1. Manage emergency calling licenses
  • 2. Configure emergency calling policies
  • 3. Configure dynamic emergency calling
  • 4. Configure emergency locations
Topic 4: Plan and design collaboration communications systems30%- Plan and configure Teams Phone
  • 1. Configure call queues and auto attendants
  • 2. Configure emergency calling policies
  • 3. Plan for Teams Phone with PSTN connectivity
  • 4. Plan for Teams Phone deployments
  • 5. Configure Teams Phone policies
- Plan and configure network settings for Microsoft Teams
  • 1. Configure network ports and protocols
  • 2. Plan for network bandwidth requirements
  • 3. Plan and configure network settings for media traffic
  • 4. Plan for network topology and connectivity
  • 5. Implement quality of service (QoS)
- Plan and configure Teams meetings and conferencing
  • 1. Plan for Teams meetings and live events
  • 2. Configure meeting policies
  • 3. Plan for Microsoft Teams Rooms
  • 4. Plan for webinars and town halls
  • 5. Configure conferencing bridges

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