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SAP C-C4HL2C-92 Certification Exam is considered one of the most sought-after certifications for professionals who want to advance their careers in the field of customer experience management. SAP Certified Business Associate - SAP C/4HANA Business Processes: Lead to Cash certification exam is aimed at individuals who have a strong understanding of SAP C/4HANA solutions and have experience working with SAP's sales and distribution modules. SAP Certified Business Associate - SAP C/4HANA Business Processes: Lead to Cash certification exam is also ideal for professionals who want to learn how to configure and customize SAP C/4HANA solutions to meet specific business needs.

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SAP Certified Business Associate - SAP C/4HANA Business Processes: Lead to Cash exam covers a range of topics, including sales process and order management, pricing and billing, credit management and dispute management. Professionals who possess this certification will have a solid understanding of these concepts and will be more equipped to work with SAP systems and solutions. This will enable them to design, implement, and manage business processes in the Lead to Cash area effectively.

Reference: https://training.sap.com/certification/c_c4hl2c_92-sap-certified-business-associate---sap-c4hana-business-processes-lead-to-cash-g/

SAP C_C4HL2C_92 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service-to-Loyalty8% - 12%- Customer Retention
  • 1. Customer loyalty concepts
  • 2. Customer satisfaction measurement
  • 3. Experience management
Topic 2: Analytics and Integration8% - 12%- Reporting and Platform Services
  • 1. Data management concepts
  • 2. Embedded analytics
  • 3. SAP Analytics capabilities
  • 4. Integration architecture
Topic 3: Opportunity-to-Quote12% - 20%- Sales Execution
  • 1. Product configuration
  • 2. Sales process optimization
  • 3. Pricing concepts
  • 4. Quotation management
Topic 4: Order-to-Service8% - 12%- Service Operations
  • 1. Case management
  • 2. Customer service engagement
  • 3. Service request processing
Topic 5: Lead-to-Cash Process Overview8% - 12%- End-to-End Business Process
  • 1. Customer engagement journey
  • 2. Lead-to-Cash lifecycle
  • 3. Integration across SAP solutions
Topic 6: Contact-to-Lead12% - 20%- Marketing Foundations
  • 1. Marketing analytics
  • 2. Campaign management
  • 3. Lead generation
  • 4. Customer segmentation
Topic 7: Introduction to the Intelligent Enterprise and SAP C/4HANA8% - 12%- Intelligent Enterprise Overview
  • 1. SAP Intelligent Suite
  • 2. SAP C/4HANA portfolio overview
  • 3. Digital transformation concepts
Topic 8: Lead-to-Opportunity12% - 20%- Sales Development
  • 1. Lead qualification
  • 2. Account and contact management
  • 3. Opportunity management
  • 4. Sales analytics
Topic 9: Quote-to-Order8% - 12%- Commerce and Order Processing
  • 1. Commerce Cloud capabilities
  • 2. Customer purchasing experience
  • 3. Order capture

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