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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A Public Sector Organization (PSO) has recently deployed Grants Management from Public Sector Solutions within their Salesforce Org and has launched their publicly available Grants Portal. The PSO would like to ensure that they meet their statutory requirements and perform their due diligence, as they now have Organizations registering via their portal. The PSO's statutory and due diligence processes include verifying the details of the Organization as well as requesting, collecting, and storing documentation about the Organization. The PSO would like to track these activities separately, as these processes can be run in parallel. Which feature available in PSS would the Technical Consultant configure to meet the PSO's requirements?

A) An Action Plan targeted at Account
B) A Path targeted at Account
C) An Action Plan Template targeted at Account
D) A Support Process targeted at Account

2. A Consultant completed a process requirement workshop with a government agency and completed a process map following the workshop. When should the Consultant review the process map with the government agency to get sign- off on outlined business requirements?

A) Before the solution design and solution phase of the project
B) After the architecture team has reviewed the completed process map
C) After the completion of the design and solution phase
D) During the user acceptance testing of the project

3. A customer requires an onsite inspection for every business license application with a retail location. They want to establish a consistent checklist for the inspection, with visibility to the applicable regulatory codes for each checklist item. They also require signatures from the inspected business location owner and the inspector. What Action Plan Template and target object should be used for this use case?

A) Action Plan Template with Type = "Industries", Target Object = "Visit"
B) Action Plan Template with Type = "Industries", Target Object = "Business License Application"
C) Action Plan Template with Type = "Visit Execution", Target Object = "Visit"
D) Action Plan Template with Type = "Visit Execution", Target Object = "Business License Application"

4. Bohabaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituents data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bohabaven to protect the application forms?

A) Deploy grant application OmniScripts on Bohabaven's Experience Site pages set to "Requires Login."
B) Implement spam checking for Bohabaven's Experience Site forms using CAPTCHA.
C) Enable the Salesforce Scan Check for Experience Sites.
D) Set the external organization-wide default sharing settings for grant applications objects to Private.
E) Provide constituents with a search page on Bohabaven's website to look up application reference numbers and check the application progress.

5. A county government issues permits that require review by multiple departments. Fire inspection should begin only after zoning approval is completed, while environmental review can occur simultaneously with zoning. Which configuration approach best satisfies this requirement?

A) Use Queue Routing only
B) Configure sequential and parallel stages within an Action Plan Template
C) Create multiple Business Hours records
D) Build separate OmniScripts for every department

Solutions: