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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator reports that agents are randomly being disconnected from Proactive Contact Agent. You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of recording the next occurrence?

A) logadm -p opmon |7
B) tail-facc*0219
C) logcat -p agent
D) check_errors 20110219

2. A business is using inbound on an Avaya Proactive Contact (APC. system and wants to collect inbound Automatic Number Identification/Dialed Number Identification Service (ANI/DNIS). They have standard T1s/E1s/J1s.Which card must be installed and configured on one processor of a Digital Signal Processor - 2 (DSP2) to collect these digits?

A) Enhanced Digital Tone Generator (EDTG)
B) Enhanced DTMF Receiver Card (EDRC.
C) Digital Dialer Card (DDC.
D) Enhanced Call Progress Analyzer (ECPA)

3. Which tool is used to obtain the operation status of the acdmon binary?

A) acdsnapshot
B) adump
C) dunup_tool
D) aodsnapdump

4. To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)

A) When an opt-out happens, transfer to .. : Transfer to a VDN
B) When opt-out happens, transfer to : Transfer to an outbound job
C) Message to be played when opt-out fails : 1
D) Opt-out Digit: 5
E) Opt out Digit: #

5. A business requires a hard-dialer solution with 300 agents, 600 lines and the capability to have total messages recorded up to 60 minutes in length.
What will be the requirements for the Large Port Voice Card 2 (LPVC2)?

A) one LPVC2 card with 16 MB on-board memory
B) one LPVC2 card with 32 MB on-board memory
C) two LPVC2 cards with 16 MB on-board memory
D) two LPVC2 cards with 32 MB on-board memory

Solutions: