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Updated: Oct 03, 2026
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Plenty of capable IT professionals have underestimated the Avaya Aura® Contact Center Maintenance and Troubleshooting exam and paid for the lesson. Exams4sures closes the gap between knowing the material and passing the test with 3313 practice questions that mirror the real difficulty.
Avaya 3313 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Maintenance and Troubleshooting Exam |
| Exam Number: | 3313 |
| Real Exam Qty: | 70 |
| Available Languages: | English |
| Exam Format: | Multiple Response, Multiple Choice |
| Related Certifications: | ACSS - Avaya Aura® Contact Center |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Pearson VUE testing center or authorized online exam delivery (subject to Avaya certification program availability). |
| Pre Condition: | Recommended experience with Avaya Aura® Contact Center administration, implementation, maintenance, and troubleshooting. |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/#/training/catalog/offering/21476 |
Avaya 3313 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Support | - System Diagnostics and Problem Resolution
|
| SIP-Based Avaya Aura Contact Center Architecture | - Component Relationships and Interactions in a SIP-Based AACC Solution
|
| System Maintenance and Upgrades | - Upgrade Procedures for SIP-Enabled AACC
|
3313 (Avaya) Exam FAQs: What Candidates Ask Most
Avaya Aura® Contact Center Maintenance and Troubleshooting is an official Avaya exam, registered under the code 3313. A passing score earns you the ACSS certification, positioned at the Specialist level. The credential also connects to ACSS - Avaya Aura® Contact Center, so it can anchor a broader certification path. Because Avaya designs its exams around real job tasks, holding this certification signals practical skill rather than memorized theory.
Recommended experience with Avaya Aura® Contact Center administration, implementation, maintenance, and troubleshooting.
Vendor policies are revised from time to time, so double-check the eligibility details before registering on the official exam page.
Absolutely. A free PDF demo of the Avaya Aura® Contact Center Maintenance and Troubleshooting questions is available at Exams4sures, so you can inspect the quality and formatting before any money changes hands. Once you buy, updates are free for 365 days, and when that period runs out you can extend the update service at 50% off the regular price.
Exams4sures offers a 100% money-back guarantee with specific conditions. If you take the Avaya Aura® Contact Center Maintenance and Troubleshooting exam within 60 days of purchase and fail, you may claim a full refund, provided the exam matches your product. Sitting the exam within 3 days of purchase disqualifies a claim, as do downloaded-but-unused products, free materials, and expired orders; the candidate name must also match the payer name. To file, submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the claim is processed within 7 days. If you prefer, you can skip the refund and instead receive two other exam products of equal value at no charge while keeping the update service on your original purchase.
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Avaya Aura® Contact Center Maintenance and Troubleshooting is divided into 3 official domains. Among the headline areas are System Maintenance and Upgrades, SIP-Based Avaya Aura Contact Center Architecture, and Troubleshooting and Support. Scroll up to the exam topics section for the full breakdown, and use it as a checklist: any line you cannot confidently explain deserves another round of practice.
Avaya Aura® Contact Center Maintenance and Troubleshooting Sample Questions:
A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".
What has caused this condition?
- A. The Domain User Name has already been mapped to an existing CCT agent.
- B. The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.
- C. The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.
- D. The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.
Correct Answer: C 🗳️
While investigating an issue with Contact Center Manager Server (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.
Which file contains the most recent TFE logs?
- A. D:\Avaya\Logs\CCMS\TFE_1
- B. D:\Avaya\Logs\CCMS\CCMS_TFE_5
- C. D:\Avaya\l_ogs\CCMS\CCMS_TFE_1
- D. D:\Avaya\Logs\CCMS_TFE_5
Correct Answer: D 🗳️
In a Voice and Multimedia Contact Server with an Avaya Aura Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?
- A. Contact Center Manager Administration (CCMA) supplies license keys as required.
- B. WebLM is configured on the AAMS to provide the required license keys.
- C. When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.
- D. When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.
Correct Answer: A 🗳️
Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)
- A. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.
- B. All SIP signaling and RTP streams will go to the Active server.
- C. All SIP signalingand RTP streams will go to the active and standby server.
- D. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.
Correct Answer: A,B,C 🗳️
In a Voice and Multimedia Contact Server with an Avaya Aura Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?
- A. Contact Center Manager Administration (CCMA) supplies license keys as required.
- B. WebLM is configured on the AAMS to provide the required license keys.
- C. When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.
- D. When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.
Correct Answer: A 🗳️
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