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Exam Code: 6202-1
Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Updated: Oct 11, 2026
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The exam will test knowledge; preparation tests discipline. In 2026, Exams4sures supplies the structure for that discipline — 65 practice questions, verified answers, and tools that keep you honest.
Avaya 6202-1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura(TM) Contact Center Implementation Exam |
| Exam Number: | 6202.1 |
| Exam Format: | Multiple Response, Multiple Choice |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) Avaya Aura Contact Center Maintenance |
| Passing Score: | 68% - 70% |
| Exam Price: | $125 USD |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 65 |
| Available Languages: | English |
| Recommended Training: | Official Avaya Documentation Avaya Aura Contact Center Implementation Course |
| Exam Registration: | Pearson VUE Registration Avaya Certification Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Onsite at Pearson VUE testing centers or online proctored exam |
| Pre Condition: | Basic knowledge of Avaya Aura architecture, Windows Server administration, and IP networking; recommended completion of Avaya Aura Contact Center Implementation training |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
Avaya 6202-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Architecture and Components | 20% | - Hardware and software requirements - Integration with Avaya Aura Communication Manager - Avaya Aura Contact Center solution overview |
| Maintenance and Troubleshooting | 15% | - Backup and restore procedures - Common connectivity and performance issues - Log analysis and diagnostics |
| System Administration and Features | 25% | - Contact Center Manager configuration - Agent and supervisor configuration - Reporting and monitoring setup - Call routing and scripting |
| Installation and Configuration | 30% | - Core component installation - Network and database configuration - Licensing and activation - Server OS preparation and setup |
| Upgrades and Integration | 10% | - Integration with third-party applications - Software version upgrades |
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The Avaya Aura(TM) Contact Center Implementation exam contains 65 to complete within 90 minutes. Timed simulation in the Exams4sures Desktop Test Engine teaches that rhythm before exam day does.
The official Avaya Aura(TM) Contact Center Implementation outline defines 5 domains. The leading three are Maintenance and Troubleshooting (15%), System Administration and Features (25%), and Upgrades and Integration (10%). The full list is in the topics section above, and Exams4sures's 65 practice questions cover each one.
Onsite at Pearson VUE testing centers or online proctored exam Register for the Avaya Aura(TM) Contact Center Implementation exam through these official channels:
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The 6202-1 exam is a Avaya certification exam validating the Avaya Aura(TM) Contact Center Implementation syllabus shown above. It belongs to these credential paths: Avaya Certified Implementation Specialist (ACIS), Avaya Aura Contact Center Maintenance. Candidates in 2026 start with Exams4sures's 65 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
Exams4sures issues a full refund if you take the Avaya Aura(TM) Contact Center Implementation exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The Avaya Aura(TM) Contact Center Implementation exam requires 68% - 70% to pass, and registration costs $125 USD. A failed attempt means paying the same fee again — a readiness check with the Exams4sures engines before booking is the cheaper option.
Basic knowledge of Avaya Aura architecture, Windows Server administration, and IP networking; recommended completion of Avaya Aura Contact Center Implementation training Since requirements change over time, confirm the latest on the official Avaya exam page before scheduling.
Avaya recommends these training resources for the Avaya Aura(TM) Contact Center Implementation exam:
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