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Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. Universal Containers is using Communications Cloud for their B2B use cases. They have an integration with a legacy stack that will handle network provisioning and billing. As part of their Order Management process they have to send the customer data to the legacy app, which in turn provisions billing.
What should a Consultant recommend to make this callout easier to configure, easier to maintain, and performant?

A) Create a custom integration adapter to fetch the customer info and pass it to the payload that will be sent to the external application.
B) Model the customer data to Technical Products along with other Products and Services and create Decomposition relationships accordingly to send the right information within the callout tasks.
C) Model the customer data as fields on Order and pass the fields along with the other attributes to the payload.
D) Model the customer data as multi picklist attributes within the cart and create Decomposition relationships accordingly to send the right information within the callout tasks.

2. Which three setup steps should the salesforce Admin configure to allow Sales Managers to create and assign delivery tasks to deliver?

A) Change the Action Plan Type Delivery
B) Assign the Action Plans permission set to the Sales Manager .
C) Create an action plan template with a Delivery Task and assign it to a Visit
D) Assign the Lightning Direct store Delivery permissions set to the user
E) Define Assessment Indicator Definitions for Delivery task

3. Which option can be performed by using salesforce Maps with Consumer Goods Cloud?

A) Update with Google Maps Static API on a single address
B) Optimize visit sequence in real time automatically during a Field Rep's Day
C) View map images on mobile devices even when GPS is not enabled
D) Create layers of Retail Stores

4. Feedback from their Sales Agents about their current legacy system's quoting and order capture flows:
They often need to refer back to their training documentation for routine customer requests They are able to handle the majority of customer requests themselves despite current challenges Routine customer requests require many clicks and they want the new system to focus on user experience One of the common MACD transactions is to increase the quantity of the assets.
What approach should a Consultant recommend for designing the quoting and order capture flows in Communications Cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy system's UI
B) Leverage the CPQ Cart for all cases to minimize the implementation effort
C) Leverage OmniScripts for all use cases to minimize the training effort for the Sales Agents
D) Leverage guided selling OmniScripts for common use cases, and the CPQ Cart for other use cases

5. Universal Communication is a digital cable leader across the United States. They have started using Communications Cloud for their B2B use case. One of their new requirements is on One Time Charges (OTCs) that depend on multiple factors. Some of the factors are account related, while other factors are product related. They already use matrix-based pricing for their recurring price that depends on different sets of properties on Product and Account.
What approach should a Consultant take to implement OTC within the existing matrix-based recurring pricing model?

A) Create another matrix for OTCs and add all the attributes from Account and Product as input and Price as output.
B) Create an Apex class and hook code to calculate the prices and add as a step within the Pricing plan.
C) Add more columns within the existing matrix for recurring charges and calculate the OTCs using that matrix.
D) Create OTCs as additional products with Prices and add those Products to the cart using a separate button that uses postCartItems.

Solutions: