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Avaya 3308 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Implementation and Configuration | - Database and storage configuration - Server readiness and environment validation - Recorder installation and configuration |
| Topic 2: Avaya Contact Recording Architecture | - Integration with Avaya Aura / WFO Framework - Call capture methods (DMCC, SIP, H.323) - ACR system components and deployment |
| Topic 3: Maintenance and Troubleshooting | - Log analysis and error resolution - System monitoring and health checks - Integration troubleshooting (QM / WFO) |
| Topic 4: Security and Compliance | - Encryption and certificate management - Access control and audit logging |
| Topic 5: Avaya Quality Monitoring (QM) | - Agent scoring and performance metrics - QM workflow and evaluation process - EQConnect and IF Connect adapters |
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