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Avaya 3314 certification exam is designed for IT professionals who want to demonstrate their expertise in implementing and maintaining the Avaya Aura® Experience Portal with POM. Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam certification validates an individual's skills in configuring, troubleshooting, and managing Avaya Aura® Experience Portal with POM solutions. 3314 exam covers a wide range of topics, including installation and configuration, deployment, integration, and maintenance.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21534
Avaya Aura® Experience Portal with POM is a powerful solution that enables organizations to provide a personalized and proactive customer experience. The solution is designed to help businesses to improve customer satisfaction, increase revenue, and reduce costs. With Avaya Aura® Experience Portal with POM, businesses can deliver personalized customer experiences through a variety of channels, including voice, SMS, email, and social media.
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Avaya 3314 exam consists of 65 multiple-choice questions and is timed for 105 minutes. The passing score for the exam is 68%. Candidates who pass the exam will receive the Avaya Certified Implementation Specialist – Avaya Aura® Experience Portal with POM credential. Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam certification validates that the candidate has the knowledge and skills necessary to install, configure, and maintain Avaya Aura® Experience Portal with POM.
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Avaya 3314 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Campaign Management | - Agent assignment options - POM campaign types and strategy |
| Topic 2: Installation & Configuration | - POM setup and configuration - AAEP installation prerequisites |
| Topic 3: External Systems & Integration | - ICR reporting and installation requirements - Email and SMS configuration |
| Topic 4: Troubleshooting & Tools | - Standard reporting capabilities - Use of logs and isolation tools |
| Topic 5: AAEP and POM Architecture | - Proactive Outreach Manager integration - Experience Portal architecture components |
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