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Apple OS X Support Essentials 10.9 Sample Questions:

1. What's the best source for acquiring printer drivers for OS X?

A) The Activity Monitor application is used to monitor open processes and applications.
B) The master password is used to reset local account passwords.
C) The network service order list is used to determine the primary network service interface if there is more than one active service. All network traffic that isn't better handled via local connection to an active network service interface is sent to the primary network service interface. So in most cases all WAN traffic, Internet traffic, and DNS resolution is sent through the primary network service interface.
D) The Apple print drivers are the best source for configuring OS X printers. One method is to let the software update system automatically download and install the appropriate printer drivers. Or you can manually download and install printer drivers from the Apple support website.

2. When an OS X computer starts up and a standard user logs in, in what order do the three components below launch?

A) 1. launch daemons
2.launch agents
3.login items
B) 1. login items
2.launch agents
3.launch daemons
C) 1. launch agents
2.login items
3.launch daemons
D) 1. launch daemons
2.login items
3.launch agents

3. How is 802.1X configured on OS X systems?

A) In the Mac App Store, you can view the current Apple ID by selecting Store from the menu bar. You can get further details regarding this Apple ID, by selecting View My Account in the same menu.
B) In OS X there are two configuration methods for 802.1X. The first method is automatic configuration via the selection of a Wi-Fi network that requires WPA/WPA2 Enterprise authentication. The second method is "semi-automatic" configuration via an 802.1X configuration profile provided by an administrator.
C) The Lookup tab of Network Utility allows you to test name resolution against the currently configured DNS server.
D) A network client uses the subnet mask to determine whether the destination IP address is on the LAN. If the destination IP address isn't on the LAN, it's assumed the destination address is on another network, and the client sends the data to the IP address of the local network router. The network router then sends the data, via a WAN connection, on to another router that it thinks is closer to the destination. This continues across WAN connections from router to router until the data reaches its destination.

4. What is a valid reason to start up a Mac in verbose mode?

A) To present a command-line login
B) To display the firmware password
C) To display hints for the recovery key for a FileVault 2 volume
D) To view the startup process details

5. What are the two primary traditional installation methods in OS X?

A) The diagnostic reporting feature automatically creates a diagnostic report log any time an application crashes or hangs. The diagnostic report log can be viewed immediately, reported to Apple via the Internet, or viewed later in the /Applications/Utilities/Console application.
B) Metadata is information stored outside of a file or folder. It provides additional information about files and folders. Examples include: file flags, extended file attributes, and permissions.
C) Traditional installation methods are generally categorized as either a drag-and-drop installation, where the user simply copies the application to the local system; or as an installation package, where an installer process places the items on thelocal system.
D) The Archive option in the Finder creates compressed zip archive files.

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