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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

Question 1

Which dynamic service discovery protocol does OS X use to discover devices on a network?

A. DynDNS
B. SLP
C. AppleTalk
D. Bonjour

Question 2

The Messages application allows for on-demand screensharing that can be used even when the system screensharing service isn't enabled.

A. Which application can provide on-demand screen sharing even when theScreen Sharing service isn't enabled?
B. What options can you select from during the OS X Mavericks installation?
C. What application is used to manage keychain settings?
D. Which optional firewall settings are available?

Question 3

How can you encrypt a disk without losing its contents?

A. From the Finder, you can encrypt a disk without losing its contents by secondary (or Control-) clicking the disk and then choosing Encrypt from the shortcut menu.
B. Though Spotlight indexes file and folder permissions, it allows other users to search the contents of locally attached nonsystem volumes when ownership is ignored on thosevolumes.
C. The Archive option in the Finder creates compressed zip archive files.
D. From the "Connect to Server" dialog in the Finder, you canconnect to:
Apple File Protocol (AFP)
Server Message Blocks/Common Internet File System (SMB/CIFS)
SMB2
Network File System (NFS)
Web-based Distributed Authoring and Versioning(WebDAV)
File Transfer Protocol (FTP) network file services

Question 4

A FileVault 2-protected system can be unlocked using the recovery key that was generated during the FileVault 2 setup process. This key can be entered during system startup, and will allow you to reset the user's account password.

A. How can you select a new printer driver for a configured printer?
B. How can you unlock a FileVault 2-protected system when all user accounts have lost their passwords?
C. How can you ensure that previously deleted items are securely erased?
D. How can you prevent a user from installing software updates?

Question 5

How do you reset the printing system in OS X Mountain Lion?

A. Open the Print & Scan pane of System Preferences, and delete all of the printers in the Printers list.
B. Open the Print & Scan preferences, Control-click in the Printers list, and choose Reset printing system from the shortcut menu.
C. Navigate to /Library/Printers/ in the Finder, select all items, and move them to the Trash.
D. Open Printer Setup Utility and choose Reset Printing System from the Printer Setup Utility menu.

Solutions: