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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Which of the following is the most important reason for getting customer feedback:

A) To improve the overall customer experience.
B) To be seen to be responsive to customers.
C) To establish a customer database.
D) To improve sales.

2. Obtaining information from customers in order to be responsive to their needs and improving the overall customer experience is known as:

A) Customer responsiveness.
B) Customer feedback.
C) Mystery shopping.
D) Sales targeting.

3. Attitudes and assumptions that we make about people are:

A) Likely to help with product placement.
B) A common barrier to communication.
C) A good first impression of customers.
D) Useful when selling to customers.

4. When establishing standards of customer service it is helpful if they are specific, achievable, realistic, time bound and:

A) Tested.
B) Measurable.
C) Trusted.
D) Trustworthy.

5. A key customer exchange is when there are a number of:

A) Customers entering a shop.
B) Important events in customer interactions.
C) Customers talking to each other.
D) Customers leaving a shop.

Solutions: