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IBM C2180-188 Exam Syllabus Topics:

IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. When documenting an activity in a business process, the BPM Analyst will record the business objects used by that activity. How will the BPM Analyst document the business objects used (or created) by that activity?

A) process activity steps
B) process activity inputs and outputs
C) process participant requirements
D) process variable types

2. A one day workshop has been completed, producing an inventory of 2 top-level business processes, 10 lower-level business processes, and 4 integrations. Which categorization of complexity is appropriate and which estimation method should be used in this scenario?

A) Small, Budgetary Estimate
B) High, Budgetary Estimate
C) Small, Rough Order of Magnitude (ROM)
D) High, Rough Order of Magnitude (ROM)

3. A program manager consults with a client on how to improve their BPM Center of Excellence (COE). The program manager asks what metrics are being used to track the success of the COE.
The client offers examples of the metrics that are being collected for several processes related to the cycle time and efficiency. What course of action should the program manager suggest?

A) Suggest that greater emphasis be granted to the metrics gathered on cycle time.
B) Suggest no changes to the metrics.
C) Suggest that an additional category of metrics for defect rates be collected.
D) Suggest that the COE should aggregate information on the ROI for each project.

4. In the Playback 0 review session, the executive sponsor for BPM suggested adding a requirement to the business process not previously articulated. The executive sponsor would like to see the business requirement implemented by the next playback validation session. How should the program manager handle the previously unknown business requirement?

A) Proceed with Playback 1 and include the new requirement in the set of requirements for the development phase.
B) Explain to the executive sponsor that the requirement will be implemented in the next iteration.
C) Find the best time in the development effort when resources are available to insert the business requirement implementation.
D) Validate user story with process owner and schedule for a later iteration.

Solutions: