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Instant Download CIPS : L5M9 Questions & Answers as PDF & Test Engine
- Exam Code: L5M9
- Exam Name: Operations Management
- Updated: Sep 21, 2026
- No. of Questions: 124 Questions and Answers
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CIPS L5M9 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Lean, Agile and Responsive Operations | 15-20% | - Comparison and integration of lean and agile - Agile approaches: flexibility, responsiveness and speed - Lean principles: waste elimination, value stream mapping - Application in manufacturing, service and public sectors |
| Operational Risk, Sustainability and Ethics | 15-20% | - ESG considerations in operational design and delivery - Ethical and responsible operations management - Sustainable operations: green practices, circular economy - Identifying, assessing and mitigating operational risks |
| Principles of Operations Management | 15-20% | - Operations strategy alignment with organizational goals - Input-transformation-output model - Value creation, efficiency and effectiveness - Linkages between operations, procurement and supply chain - Definition, scope and role of operations management |
| Process Design, Planning and Improvement | 20-25% | - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Process mapping, workflow and design principles - Forecasting, scheduling and inventory management - Capacity planning, demand management and resource allocation - Benchmarking and process optimization |
| Quality Management and Performance Measurement | 15-20% | - Quality control, assurance and improvement tools - Total Quality Management (TQM) concepts and application - Quality standards: ISO 9000 series and related frameworks - Key Performance Indicators (KPIs) for operations - Measuring efficiency, productivity and customer satisfaction |
CIPS Operations Management Sample Questions:
Dillan is an Operations Manager at Fancy Foods Ltd which is looking to expand the business into a new geographic are a. Dillan is doing some research into three potential locations for a new manufacturing and warehouse facility. Which of the following would be primary considerations for Dillan? Select TWO
- A. room for expansion
- B. the availability of labour
- C. flow of traffic in the surrounding area
- D. potential business growth in the area
- E. utilities services available
Correct Answer: B,E 🗳️
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Which of the following are operations management activities? Select THREE
- A. capacity planning
- B. development of new products
- C. job design
- D. materials management
- E. process selection
Correct Answer: A,D,E 🗳️
Explanation: Only visible for Exams4sures members. You can sign-up / login (it's free).
Which of the following are considered 'transformed resources' and an input into the Operations Process (input- processoutput)?
Select THREE
- A. raw materials
- B. employees
- C. information
- D. customers
- E. money
Correct Answer: A,C,D 🗳️
Explanation: Only visible for Exams4sures members. You can sign-up / login (it's free).
Which of the following is a benefit to a company of introducing TQM?
- A. improved supplier relations
- B. higher profit margins
- C. increased customer loyalty
- D. benchmarking is made easier
Correct Answer: C 🗳️
Explanation: Only visible for Exams4sures members. You can sign-up / login (it's free).
When quality is used as a foundation to build improvements in other areas such as dependability, what is this theory known as?
- A. wave theory
- B. brick-laying theory
- C. bridge theory
- D. sand cone theory
Correct Answer: D 🗳️
Explanation: Only visible for Exams4sures members. You can sign-up / login (it's free).
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