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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?

A) Type the name of Webex AI agent in Virtual Agent field, save, and publish.
B) Use Virtual Agent V2 node.
C) Create a connector in Control Hub for Webex AI agent.
D) Reload Flow Designer to refresh the configuration.

2. A customer requires secure remote access for mobile Webex users without deploying VPN clients. Which Cisco architecture supports this requirement?

A) Expressway Mobile and Remote Access
B) HSRP gateway redundancy
C) CUCM Extension Mobility
D) MPLS Layer 3 VPN

3. A deployment engineer must ensure that Webex Calling traffic receives priority treatment across the enterprise WAN. Which QoS approach is recommended?

A) Random Early Detection only
B) NAT prioritization
C) DSCP EF for voice media
D) Best-effort forwarding

4. An administrator is designing a flow in Webex Connect that includes a Scheduled Callback activity node. Which two values must be provided to configure the Scheduled Callback node successfully? (Choose two.)

A) schedule date in YYYY-DD-MM format
B) phone ANI
C) schedule date in YYYY-MM-DD format
D) schedule timezone
E) customer name

5. A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able to receive Whatsapp or SMS interactions. What is missing from the agent configuration to enable the agent to receive those interactions?

A) The agent is missing the enhanced license.
B) The agent is missing the premium license.
C) The Agent Desktop layout prohibits Whatsapp and SMS.
D) The agent is not provisioned for Digital channels.

Solutions: