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Cisco 642-144 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Cisco Unified Communications Manager Express Overview20%- Deployment models and system requirements
- Call processing and signaling protocols
- Architecture and components
Topic 2: Endpoint and Directory Number Configuration25%- Directory numbers and dial plans
- Line and phone features
- IP phone registration and configuration
Topic 3: Call Routing and Features20%- Dial peers and call routing
- Calling privileges and restrictions
- Advanced call features: transfer, forward, hold, park
Topic 4: Maintenance, Troubleshooting and Integration15%- System monitoring and reporting
- Voice mail and gateway integration
- Common issues and troubleshooting
Topic 5: Installation and Initial Configuration20%- IOS preparation and installation
- GUI and CLI configuration access
- Basic network and telephony setup

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