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Cisco 642-144 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Cisco Unified Communications Manager Express Overview | 20% | - Deployment models and system requirements - Call processing and signaling protocols - Architecture and components |
| Topic 2: Endpoint and Directory Number Configuration | 25% | - Directory numbers and dial plans - Line and phone features - IP phone registration and configuration |
| Topic 3: Call Routing and Features | 20% | - Dial peers and call routing - Calling privileges and restrictions - Advanced call features: transfer, forward, hold, park |
| Topic 4: Maintenance, Troubleshooting and Integration | 15% | - System monitoring and reporting - Voice mail and gateway integration - Common issues and troubleshooting |
| Topic 5: Installation and Initial Configuration | 20% | - IOS preparation and installation - GUI and CLI configuration access - Basic network and telephony setup |
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