Instant Download Cisco : 642-164 Questions & Answers as PDF & Test Engine
Updated: Sep 01, 2026
No. of Questions: 68 Questions & Answers with Testing Engine
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Cisco 642-164 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operate and Maintain UCCX System | 30% | - Backup and recovery - Upgrades, patches, and license management - Troubleshooting tools and procedures - System monitoring and reporting |
| Design Unified Contact Center Express System | 30% | - Capacity planning and sizing - Deployment model selection - Licensing and ordering - Feature requirements analysis |
| Implement Unified Contact Center Express | 40% | - IP IVR and script development - Software installation and configuration - Integration with Cisco Unified Communications Manager - User and resource provisioning |
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