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CompTIA 220-1202 Exam Syllabus Topics:

CompTIA A+ Certification Exam: Core 2 Sample Questions:

1. A customer's laptop will not turn on. The customer is distraught and panicking because the laptop contains family pictures that can never be replaced. Which of the following communication techniques is most important for the technician to demonstrate in this situation?

A) The technician should inform the customer about replacement options for an increased cost
B) The technician should project confidence and maintain a positive attitude
C) The technician should provide the customer with the appropriate SLA
D) The technician should be dressed in appropriate business casual attire

2. A customer brings a recently purchased laptop back to the store. The customer states that the laptop is defective and requests a new unit. The service representative identifies that the laptop was damaged by liquids. Which of the following should the service representative most likely do first?

A) Accept the defective laptop and provide a replacement.
B) Review applicable warranty and alternatives to manage special cases.
C) Escalate the issue to the manufacturer or legal department for further actions.
D) Decline the request and report the case to the service manager.

3. Which of the following malware types typically has very high computing resource usage?

A) Trojan
B) Cryptominer
C) Rootkit
D) Boot sector virus

4. A town clerk wants to work from home and access documents on a town hall server. What should a technician set up?

A) RDP
B) VNC
C) VPN
D) SSH

5. A technician must add an external web address as a trusted site. Which of the following settings should the technician configure?

A) Internet Options
B) System
C) Network and Sharing Center
D) Administrative Tools

Solutions: