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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

Question 1

Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

A. To deliver and manage IT services at agreed levels to business users and customers
B. To decide how IT will engage with suppliers during the service lifecycle
C. To design and build processes which will meet business needs
D. To proactively prevent all outages to IT services

Question 2

Which one of the following is an objective of service transition?

A. To ensure that service changes create the expected business value
B. To plan and manage entries in the service catalogue
C. To negotiate service levels for new services
D. To minimize the impact of service outages on day-to-day business activities

Question 3

Which areas of service management can benefit from automation?
1.Design and modeling
2.Reporting
3.Pattern recognition and analysis
4.Detection and monitoring

A. 2, 3 and 4 only
B. 1, 2 and 3 only
C. All of the above
D. 1, 3 and 4 only

Question 4

What is the name of the group that should review changes that must be implemented faster than the normal change process?

A. Urgent change authority
B. Technical management
C. Urgent change board
D. Emergency change advisory board

Question 5

At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

A. Service design: Design the processes
B. Service strategy: Develop the offerings
C. Service transition: Plan and prepare for deployment
D. Service operation: IT operations management

Solutions: