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EXIN EX0-117 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Introduction to ITIL and Service Management | 15% | - Concept of service and service management - Business value and benefits of ITIL - ITIL core principles and structure |
| Topic 2: Key Principles and Models | 15% | - Governance and management models - Process, function, role concept - Communication and collaboration principles |
| Topic 3: General Management Concepts | 10% | - Service portfolio and financial management - Risk and demand management |
| Topic 4: Key Roles and Functions | 10% | - Service Desk - Application Management - Technical Management - IT Operations Management |
| Topic 5: Key Processes Across Lifecycle | 30% | - Incident Management - Request Fulfillment - Change Management - Service Level Management - Problem Management - Release and Deployment Management |
| Topic 6: ITIL Service Lifecycle | 20% | - Service Strategy - Service Operation - Service Transition - Continual Service Improvement - Service Design |
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
Question 1
Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?
A. The service catalogue management
B. The service level management
C. The supplier management
D. The IT service continuity management
Question 2
The consideration of value creation is a principle of which stage of the service lifecycle?
A. Service design
B. Service strategy
C. Continual service improvement
D. Service transition
Question 3
Which one of the following functions would be responsible for the management of a data centre?
A. Technical management
B. Facilities management
C. Service desk
D. Application management
Question 4
A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
A. Be accountable for the outcome of an activity
B. Perform an activity
C. Manage an activity
D. Be kept up-to-date on the progress of an activity
Question 5
Which of the following statements describes the objectives of service asset and configuration management?
1.To identify, control, report and verify service assets and configuration items (CIs)
2.To account for, manage and protect the integrity of service assets and configuration items
3.To establish and maintain an accurate and complete configuration management system
4.To document all security controls together with their operation and maintenance
A. All of the above
B. 1, 2, and 3 only
C. 1 and 2 only
D. 1, 3 and 4 only
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: C |
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