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Instant Download EXIN : ITIL Deutsch Questions & Answers as PDF & Test Engine
- Exam Code: ITIL
- Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)
- Updated: Jul 20, 2026
- No. of Questions: 505 Questions and Answers
- Download Limit: Unlimited
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EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Know the purpose and key terms of selected ITIL practices | - Describe the purpose of selected practices
|
| Understand the key concepts of service management | - Describe the key concepts of creating value with services - Describe the key concepts of service relationships - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor |
| Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
| Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
| Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Describe the nature, use and interaction of the guiding principles - Explain the use of the guiding principles |
| Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
1. Was wird als „Rolle, die Dienste nutzt“ definiert?
A) Sponsor
B) Kunde
C) Dienstkonsument
D) Benutzer
2. Welches Leitprinzip befasst sich IN ERSTER LINIE mit der End-to-End-Dienstleistungserbringung?
A) Ganzheitlich denken und arbeiten
B) Zusammenarbeiten und fördern
C) Optimieren und automatisieren
D) Fokus auf Wert
3. Welche Phase des Problemmanagements umfasst die Analyse von Vorfällen, um nach Mustern und Trends zu suchen?
A) Überprüfung nach der Implementierung
B) Problemidentifizierung
C) Problemkontrolle
D) Fehlerkontrolle
4. Welcher Leitsatz besagt, dass Dienste und Prozesse NICHT für jede Ausnahme eine Lösung bieten sollten?
A) Zusammenarbeiten und Sichtbarkeit fördern
B) Ganzheitlich denken und arbeiten
C) Optimieren und automatisieren
D) Halten Sie es einfach und praktisch
5. Was beschreibt normale Veränderungen?
A) Änderungen, die so schnell wie möglich umgesetzt werden müssen
B) Änderungen mit geringem Risiko und vorab autorisiert
C) Änderungen, die typischerweise als Serviceanfragen initiiert werden
D) Änderungen, die im Anschluss an einen Prozess geplant und bewertet werden müssen
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |
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