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Instant Download EXIN : ITSM20FB Questions & Answers as PDF & Test Engine
- Exam Code: ITSM20FB
- Exam Name: IT Service Management Foundation Bridge based on ISO/IEC 20000
- Updated: Sep 07, 2026
- No. of Questions: 80 Questions and Answers
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Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000
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EXIN ITSM20FB exam is a certification exam that evaluates the understanding and knowledge of IT service management based on ISO/IEC 20000. The ITSM20FB certification is designed for professionals who have previously completed ITIL v2 Foundation certification and want to upgrade to ITSM20FB, which is based on ISO/IEC 20000. The ITSM20FB exam is a bridge exam that validates the competence of IT professionals in IT service management based on ISO/IEC 20000.
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EXIN ITSM20FB Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Introduction to IT Service Management | - Core Concepts
|
| Service Management System (SMS) | - SMS Structure and Requirements
|
| Operation of the Service Management System | - Service Lifecycle Activities
|
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