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Genesys GCX-WFM Exam Syllabus Topics:

Genesys Cloud CX Workforce Management Certification Sample Questions:

1. When we set the Activity Equivalency option to No, the agent is in adherence.
Response:

A) True
B) False

2. In Genesys Cloud, which two elements are crucial for configuring activity codes?
(Choose two)
Response:

A) Setting the agent pay rate
B) Assigning a color code for visual identification
C) Defining whether it affects adherence
D) Configuring compliance rules

3. Intraday monitoring in Genesys Cloud only tracks adherence for past shifts, not current activities.
Response:

A) True
B) False

4. When you add a forecast modification, you need to enable it to be active.
Response:

A) True
B) False

5. If a workforce manager adds or removes an agent from a queue, the system does not add or remove them from the Management Unit.
Response:

A) True
B) False

Solutions: