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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which of the following qualifies as a content offer in Predictive Engagement?
Response:

A) Real-time WFM alerts
B) A proactive discount banner triggered by behavior
C) Agent performance feedback
D) System health notifications

2. Which of the following can be used to trigger an action map?
Response:

A) Scheduled report generation
B) Agent's time since last interaction
C) Visitor behavior such as time on page or cart abandonment
D) Number of outbound calls completed

3. When creating a new queue in Genesys Cloud for Predictive Routing, which of the following is required?
Response:

A) A routing method selection
B) Historical customer satisfaction scores
C) Segment membership rules
D) At least one outbound campaign

4. Which two characteristics are core to how GPE operates?
(Choose two)
Response:

A) Automatic firewall configuration
B) Real-time visitor monitoring
C) AI-based prediction of outcomes
D) Manual prioritization of agent scripts

5. What are two purposes of creating segments in GPE?
(Choose two)
Response:

A) Track agent idle time
B) Group visitors based on behavior
C) Limit bot escalation
D) Trigger real-time messages

Solutions: