Exam Name: HDI qulilfied help desk manager(hdm)
Certification Provider: HDI
Corresponding Certification: HDI World wide Certification
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HDI QQ0-300 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Desk Management Fundamentals | - Role of the Service Desk Manager
|
| Topic 2: Measurement and Continuous Improvement | - Process Improvement
|
| Topic 3: Process and Service Delivery | - Service Level Management
|
| Topic 4: People Management | - Staffing and Team Development
|
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