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HP HP0-M22 Exam Syllabus Topics:

SectionWeightObjectives
Fundamental HP Service Manager Technologies and Methodologies8%- Integration methods
  • 1. Connect-It
    • 2. LDAP
      • 3. Web Services
        - Client types and features
        • 1. Web client
          • 2. Windows client
            - Server components and functions
            • 1. Application server
              • 2. RDBMS server
                • 3. Web server
                  Configuration and Customization25%- Process configuration
                  • 1. Workflow design
                    • 2. Form layout
                      - Data management
                      • 1. Custom fields and dictionaries
                        • 2. Global variables and lists
                          • 3. Database schema
                            Troubleshooting and Optimization10%- Performance tuning
                            - Error diagnosis
                            Administration, Maintenance and Reporting24%- Reporting and integration
                            • 1. Decision Center
                              • 2. Crystal Reports
                                - System administration
                                • 1. Backup and recovery
                                  • 2. User and role management
                                    Architecture, Installation and Deployment25%- System architecture
                                    • 1. Port and firewall requirements
                                      • 2. Network topology
                                        - Installation and upgrade
                                        • 1. Database setup
                                          • 2. Client deployment
                                            • 3. Server installation
                                              HP Service Manager Processes and Modules8%- ITIL-aligned processes
                                              • 1. Service level management
                                                • 2. Problem management
                                                  • 3. Change management
                                                    • 4. Incident management
                                                      • 5. Release management
                                                        - Tailoring and engine components
                                                        • 1. Notification engine
                                                          • 2. Security configuration
                                                            • 3. Approval engine

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