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HP HP2-B102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer solutions positioning | - Solution mapping
|
| Topic 2: Printing solutions and services | - Managed print services basics
|
| Topic 3: Imaging and Printing Fundamentals | - Sales fundamentals for HP solutions
|
HP Imaging and Printing Sales Fundamentals Sample Questions:
What are the two basic selling methods employed in imaging and printing sales? (Select two.)
- A. Transactional
- B. Commission
- C. Contractual
- D. Try and buy
- E. Group
Correct Answer: A,C 🗳️
What is the color strategy known as piggybacking?
- A. using complementary colors in marketing documents
- B. working with the producer of a non-competing product to market a complementary product, such as the way fashion designers coordinate men's dress shirts and ties
- C. risking sure the colors overlap so they appear to be 'piggybacking" on each other
- D. using colors that appear next to each other on the color wheel
Correct Answer: A 🗳️
What is a function of the HP Universal Print Driver?
- A. Automatically sends orders for HP Genuine Supplies
- B. Secures the printer from network hackers
- C. Finds available printers and provides options to print to them
- D. Automatically finds printers on the internet
Correct Answer: C 🗳️
What is the most important fact to remember about transactional and consultative sales?
- A. You should focus primarily on volume of sales.
- B. You should minimize time spent with customers.
- C. You should focus only on your margin.
- D. You should focus on your customer's business problems
Correct Answer: D 🗳️
What is the role of the reseller during the support stage of the technology lifecycle?
- A. to cross-sell additional accessories and service
- B. to provide training for end users and address operation issues
- C. to monitor usage and to notify managers if users abuse their printing privileges
- D. to determine how to redeploy devices
Correct Answer: A 🗳️
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