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HP HP2-H08 Exam Syllabus Topics:

HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. A technician visiting a customer site discovers that a user has spilled coffee on an HP notebook. The notebook fails to boot and requires several new parts. The user has a standard warranty. How does this condition affect the warranty?

A) The warranty is unaffected if the customer decides to purchase accidental damage protection.
B) The warrantyisvoided by thiscondition.
C) Contamination issues void the warranty of mice and keyboards only.
D) The warranty covers accidental damage cases.

2. After a customer has replaced a hard drive, how can they restore the PC or notebook to the factory-default configuration?

A) by purchasinga newoperating systemfrom Microsoft
B) by restoring the settings from the preinstalled operating system on the new hard drive
C) by usingthe recovery media created during theinstallation process
D) by usingthe recoveroperating systemoption within the BIOS

3. An HP computer might display a microcode error after you replace which component?

A) hard drive
B) system board
C) memory
D) CMOS battery

4. Which technology does the monitor need to support to play a Blu-ray movie through a DVI connection?

A) DVI-D
B) VGA
C) DVI-I
D) HDCP

5. The operating system installed on an HP desktop computer does not load. What is the first step you should take to determine if a third-party component is related to the problem?

A) Remove the third-party component.
B) Replace the third-party component.
C) Call the third-party vendor's support line.
D) Update the component drivers/software.

Solutions: