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Instant Download HP : HP2-H28 Questions & Answers as PDF & Test Engine
- Exam Code: HP2-H28
- Exam Name: Selling HP Printing and Computing Services
- Updated: Sep 13, 2026
- No. of Questions: 44 Questions and Answers
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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Needs & Requirements | - Identifying business needs in services environments - Understanding customer printing and computing requirements |
| Solution Positioning & Value Proposition | - Articulating HP value proposition - Differentiation vs competitors |
| HP Printing & Computing Solutions | - HP printing portfolio overview - HP computing solutions positioning |
| Sales Process & Recommendation Skills | - Consultative selling techniques - Mapping solutions to customer needs |
HP Selling HP Printing and Computing Services Sample Questions:
In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?
- A. Defective Media Retention
- B. Premium Services
- C. Preventative Maintenance Kit Replacement
- D. Data Protection
Correct Answer: A 🗳️
Which statement is true about the value proposition for Small and Medium Business Services?
- A. HP Contractual services are not available to small and medium business customers.
- B. HP Care Pack Services can assist in the installation of customers' HP hardware, help to quickly solve problems as they arise, and control costs
- C. Small and medium business customers have strong IT capabilities and do not need extra services
- D. HP Care Pack Services are useful only for small and medium business customers with big IT staff
Correct Answer: B 🗳️
Which option is available in Deployment Services?
- A. Warranty Extensions
- B. Maintenance Kit Replacement
- C. Consulting and Project Management
- D. Assets Tagging
Correct Answer: C 🗳️
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How can HP Care Packs help consumers?
- A. HP Care Pack Services are not available for consumers.
- B. HP Care Pack Services help consumers get their equipment up and running
- C. HP Care Pack Services help consumers print on non-supported media.
- D. HP Care Pack Services allow consumers to use compatible consumables.
Correct Answer: B 🗳️
What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?
- A. Understand the customer's business drivers and establish from that the duration of services needed,
- B. Understand the customer's business drivers and define the impact of printing and personal system downtime.
- C. Understand the customer's business model to define when they will need support and what type of support HP can offer
- D. Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
Correct Answer: C 🗳️
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