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HP HP2-B25 Exam Syllabus Topics:

HP LaserJet Solutions Sample Questions:

Question 1

What is one possible cause of consistently smeared print output?

A. paper finish too smooth or basis weight too heavy
B. paper moisture content too low
C. paper finish too rough or basis weight too light
D. paper moisture content too high

Question 2

A customer calls and reports receiving the message: 13.02.00 JAMS IN RIGHT DOOR. She does not see any paper in the paper path. What should you do first to help the customer clear the jam?

A. Determine if the product has a c-path or an s-path and repair the jam accordingly.
B. Ask the customer if they have been using supported media in Tray 1.
C. Ask the customer to open the right door to see if there is a paper jam.
D. Check the User Guide or Service Manual for information on clearing the jam.

Question 3

What is the purpose of a CCD in a multifunction printing device?

A. converts electrical current into a digital likeness of the image on the drum
B. pivots to keep the light beams on media feeding through the device
C. reads light intensity and converts the readings into electrical current
D. moves the scan head beneath the glass during scanning

Question 4

While helping a customer resolve a residual jam, you discover there is no paper found during the customer's visual check. What should you do next?

A. Guide the customer through a manual sensor test.
B. Dispatch service to perform further diagnostics and tests.
C. Ask the customer to remove and inspect the fuser to see if there is a jam.
D. Ask the customer to cycle the power on and off to clear the error.

Question 5

Certpaper.com has a LaserJet 4345 MFP printer, and wants to configure the 'Send To Folder' option. He has an expired version of Digital Sending Software. How can the customer configure the 'Send To Folder' option?

A. EWS (Embedded Web Server)
B. the control panel
C. the printer driver
D. WJA (Web Jet Administrator)

Solutions: