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Huawei H28-155_V1.0 Exam Syllabus Topics:

SectionWeightObjectives
AICC Platform Overview & Architecture20%- AICC system positioning and core capabilities
- Deployment modes and environment requirements
- Overall architecture and component interaction
Core Service Development30%- Reporting, statistics and data interfaces
- IVR, intelligent routing and workflow design
- Agent management and status control
- Call control and media processing
Integration & Extension15%- Customization and extension development
- Troubleshooting and debugging
- Third-party system integration guidelines
Operation & Maintenance10%- Performance optimization and best practices
- Logging, monitoring and fault handling
AICC Development Fundamentals25%- Authentication, authorization and security mechanisms
- RESTful API specification and usage
- WebSocket protocol and real-time communication

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