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IBM C2010-024 Exam Syllabus Topics:

IBM Tivoli Level 2 Support Tools and Processes Sample Questions:

1. An engineer needs to know if a Component ID belongs to their product set. Where can this information be found?

A) in the CompID library on the IBM Support website
B) on Xtreme Leverage
C) in the CompID search tool or on the taxonomy spreadsheet
D) on the Product Support Lifecycle website

2. What is the main purpose of EcuRep?

A) It is the data repository for product Component IDs
B) It is the repository for all customer PMR data.
C) It is the data repository for manuals.
D) It is the repository for product download.

3. When would a Solution Given code of 1 be entered into a PMR?

A) when a final solution is provided to the client
B) when a circumvention or workaround is determined and communicated to the client
C) when a client chooses to terminate problem resolution activities
D) when a test solution as a fix is provided to the client

4. For what purpose will a client use the Passport Advantage website?

A) Download products that the client is not entitled to.
B) Download fixes for products that the client is entitled to download.
C) Download fixes for products that the client is not entitled to download.
D) Download products that the client is entitled to download.

5. What is needed to logon to CAST?

A) IBM Software Support User ID and password
B) IBM intranet User ID and password
C) RETAIN User ID and password
D) Lotus Notes User ID and password

Solutions: