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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. How can workflow-driven change processes reduce costs?

A) By interfacing with multiple technology APIs to implement unattended changes.
B) Because workflows can be developed in an integrated development environment using a platform independent workflow programming language.
C) By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.
D) Because the same custom workflow-driven change processes can be reused by multiple customers.

2. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) ITIL v3 aligned process workflows
B) electronic audit records and electronic signatures
C) control and audit of all hardware assets installations, moves, additions, and changes
D) A federated configuration management system

3. A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

A) Build a separate instance of IBM SmartCloud Control Desk
B) Buy an additional 5,000 end user licenses
C) Define the new users in the existing IBM SmartCloud Control Desk
D) Buy an IBM SmartCloud Control Desk for Internal Service Provider license

4. What is one aspect of the environment that is important for sizing an IT service management solution?

A) IT staff certifications
B) quantity of people involved in the service management processes
C) types of security protocols in use
D) IT processes in use

5. Which two communication modes are supported to allow integration with IBM Tivoli Provisioning Manager? (Choose two.)

A) ODBC
B) Windows Communication Foundation
C) Database interface tables
D) CORBA
E) Web services

Solutions: