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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. Which actions can customers perform using the Electronic Service Request tool?

A) open and escalate their PMRs
B) open and close their PMRs
C) open, requeue and close their PMRs
D) open, update or search for their PMRs

2. Which guidelines must be followed when a FrontEnd engineer transfers a PMR to the BackEnd?

A) guidelines on Product Support page
B) FastPath guidelines
C) guidelines onw3.ibm.com/oneteam
D) OneTeam guidelines

3. What is the purpose of the Owner ID field in a OneTeam PMR?

A) identify APAR number
B) clearly identifies the BackEnd (BE) PMR owner
C) allow BE to find customer contract number
D) clearly identifies the FrontEnd PMR owner

4. What is one source of information that a FrontEnd engineer should use to resolve a PMR?

A) PD Tools home page
B) product support page
C) IMT Intranet home page
D) Extreme Leverage webpage

Solutions: