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ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A) Service Catalogue Management
B) Demand Management
C) Service Level Management
D) Service Transition

2. Which process lists "Understanding patterns of business activity" as a major role?

A) Service Desk
B) Demand Management
C) Request Fulfilment
D) Supplier Management

3. Which of these statements about Assets, Resources and Capabilities is MOST accurate?

A) Capabilities and Resources are both ways of using Assets
B) Capabilities are types of Asset and Resources are ways of using Assets
C) Resources are types of Asset and Capabilities are ways of using Assets
D) Resources and Capabilities are both types of Asset

4. Which of the following is NOT a benefit of using public frameworks and standards?

A) They are always free ensuring they can be implemented quickly
B) They are validated across a wide range of environments making them more robust
C) They make collaboration between organizations easier by giving a common language
D) Knowledge of public frameworks is more likely to be widely distributed

5. Which of the following defines the level of protection in Information Security Management?

A) The Business
B) The Service Level Manager
C) The ISO27001 Standard
D) The IT Executive

Solutions: