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ITIL 4 Foundation certification exam is recognized globally and is highly respected in the IT industry. It is an essential certification for IT professionals who want to advance their careers in IT service management. ITIL 4 Foundation Exam (ITIL-4-Foundation Deutsch Version) certification demonstrates an individual's commitment to their profession and their dedication to providing high-quality IT services.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565

ITIL 4 Foundation certification exam covers a range of topics, including the four dimensions of service management, the service value system, the guiding principles of ITIL 4, and the ITIL practices. Candidates will be tested on their knowledge of these topics through a multiple-choice exam that consists of 40 questions. The duration of the exam is 60 minutes, and candidates need to score 65% or higher to pass.

ITIL 4 Foundation certification is ideal for IT professionals who want to enhance their knowledge of IT service management and improve their career prospects. ITIL 4 Foundation Exam (ITIL-4-Foundation Deutsch Version) certification is also suitable for individuals who are interested in pursuing a career in IT service management. ITIL 4 Foundation Exam (ITIL-4-Foundation Deutsch Version) certification is recognized globally and is highly valued by employers as it demonstrates a candidate's commitment to excellence in IT service management.

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ITIL ITIL-4-Foundation Deutsch Exam Syllabus Topics:

SectionWeightObjectives
Understand the key ITIL practices30-35%- Service configuration management practices
- Service level management practices
- Incident management and request fulfillment practices
- Continual improvement practices
- Supplier management practices
- Relationship management practices
- Service desk practice
Understand the four dimensions of service management15-20%- Partners and suppliers
- Information and technology
- Overview of the four dimensions
- Value streams and processes
- Organizations and people
Understand how the ITIL framework guides the organization15-20%- Nature and use of the ITIL guiding principles
- The ITIL principles in detail
- Other frameworks and methods
Understand the purpose and effects of the service value system15-20%- Overview of the service value system
- Opportunity and demand
- The ITIL practices in the service value chain
- The service value chain
Understand the key concepts of service management15-20%- Organize and deliver value with services
- Key concepts of creating value with services
- Key concepts of the service relationship

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