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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. プロセスオーナーとプロセスマネージャーの違いは何ですか?

A) プロセス オーナーはビジネス リーダーと直接連携し、プロセス マネージャーは IT 部門内でのみ連携します。
B) プロセス所有者はマネージャーの証明書を、プロセスマネージャーはプラクティショナーの証明書を持っている必要があります。
C) プロセス所有者はプロセスの有効性に対して責任を負い、プロセス マネージャーはプロセスの実現に責任を負います。
D) プロセス所有者はディレクター、プロセス管理者はマネージャーです

2. ISO/IEC 20000 の目的は何ですか?

A) IT サービス管理に関するベスト プラクティス ガイダンスを提供する
B) 統合プロセスアプローチの採用を促進する
C) IT ガバナンスの導入を促進するため
D) セキュリティ管理に関するベスト プラクティス ガイダンスを提供します。

3. 内部監査の目的は何ですか?

A) 定義した主要業績評価指標 (KPI) が実際に決定されているかどうかを検証する
B) 品質に関する要求事項の遵守を全従業員に指導する。
C) 従業員のパフォーマンスを監視するため
D) 自らの品質能力の確保と向上を図る

4. インシデントの緊急性とは何を意味しますか?

A) IT サービスがインシデントを解決するのに必要な時間
B) インシデントが通常のサービス レベルからの逸脱を引き起こす程度
C) インシデントの解決が遅延を許容する度合い
D) インシデントを処理する際のインシデントの相対的な重要性

5. セキュリティ管理プロセスの目的は何ですか?

A) IT スタッフの情報セキュリティを効果的に管理するため
B) あらゆるサービス活動において情報セキュリティを効果的に管理すること
C) 重要なサービスのみの情報セキュリティを効果的に管理するため
D) サービス活動の財務管理に関連する情報セキュリティを効果的に管理するため

Solutions: