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Microsoft MB2-866 Exam Syllabus Topics:

SectionObjectives
Topic 1: Microsoft Dynamics CRM Architecture and Components- CRM system architecture overview
  • 1. Data model and storage concepts
    • 2. Server roles and components
      - Solution and deployment architecture
      • 1. Customization lifecycle overview
        • 2. On-premises deployment structure
          Topic 2: Customization of Entities and Attributes- Entity configuration
          • 1. Entity relationships (1:N, N:N)
            • 2. Standard vs custom entities
              - Field and attribute customization
              • 1. Field types and properties
                • 2. Business rules and validations
                  Topic 3: Data Management and Integration- Integration concepts
                  • 1. Web services and APIs overview
                    - Data import/export
                    • 1. Data migration tools
                      • 2. Duplicate detection rules
                        Topic 4: Security Model- Business units and teams
                        • 1. Hierarchy and data access
                          - Security roles and privileges
                          • 1. Access levels and permissions
                            • 2. Role-based security model
                              Topic 5: Business Process Automation- Workflows
                              • 1. Workflow creation and configuration
                                • 2. Automated processes and triggers
                                  - Business process flows
                                  • 1. Stage-based process design
                                    Topic 6: Forms, Views, and UI Customization- Views and dashboards
                                    • 1. System and personal views
                                      • 2. Dashboard configuration
                                        - Form customization
                                        • 1. Form layout and sections
                                          • 2. Form scripting basics

                                            Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

                                            1. A company uses Microsoft Dynamics CRM 2011 with Microsoft SQL Server 2008 Enterprise Edition. For what length of time will Microsoft Dynamics CRM automatically create partitions of audit logs?

                                            A) 6 months
                                            B) 30 days
                                            C) 7 days
                                            D) 3 months


                                            2. Which Microsoft Dynamics CRM 2011 field type cannot be enabled for data auditing?

                                            A) Currency
                                            B) Primary Key
                                            C) Option Set
                                            D) Two Options


                                            3. Which of the following are features of the Microsoft Dynamics CRM 2011 platform? (Choose all that apply.)

                                            A) raising events for workflow processes
                                            B) controlling access to objects through security
                                            C) enforcing the population of required custom fields on a record
                                            D) controlling access to the database through the data access layer


                                            4. You plan to delete an unmanaged Microsoft Dynamics CRM 2011 solution. What will be removed when you delete the solution?

                                            A) the solution record and all records of component types referenced in the solution
                                            B) the solution record and all components referenced in the solution
                                            C) only the solution record.
                                            D) the solution record and all dependencies of the solution.


                                            5. A company uses Microsoft Dynamics CRM 2011. You need to move a business unit in the Microsoft Dynamics CRM organizational hierarchy. What should you do?

                                            A) Change the business unit's parent business unit.
                                            B) Disable the business unit, change the business unit s organization team and then activate the business unit.
                                            C) Change the business unit s root business unit.
                                            D) Copy the business unit to the new position in the organizational hierarchy.


                                            Solutions:

                                            Question # 1
                                            Answer: D
                                            Question # 2
                                            Answer: B
                                            Question # 3
                                            Answer: A,B,D
                                            Question # 4
                                            Answer: C
                                            Question # 5
                                            Answer: A

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