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Microsoft MS-220 exam is designed to test the troubleshooting skills of IT professionals who work with Microsoft Exchange Online. Troubleshooting Microsoft Exchange Online certification is ideal for candidates who have experience working with Exchange Online and are looking to enhance their troubleshooting abilities. With this certification, professionals can demonstrate their ability to identify and resolve issues related to Exchange Online, ensuring that organizations can operate smoothly and efficiently.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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The MS-220 certification exam covers a range of topics related to troubleshooting Microsoft Exchange Online. These topics include understanding Exchange Online architecture, managing recipients and devices, troubleshooting message delivery and transport, and managing Exchange Online security. Candidates will be required to demonstrate their understanding of these topics through a combination of multiple-choice questions, case studies, and practical exercises.

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Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshoot mail flow issues20-25%- Address issues with attachments and Defender for Office 365
- Resolve send/receive failures, delays, and NDRs
- Interpret message headers and message trace results
- Troubleshoot mail flow rules and routing issues
Troubleshoot compliance and retention issues25-30%- Manage retention policies and retention labels
- Resolve eDiscovery and content search problems
- Address data loss prevention (DLP) issues
- Troubleshoot in-place holds and litigation holds
Troubleshoot Exchange Online configuration issues15-20%- Troubleshoot email address policies and accepted domains
- Resolve permissions and access control problems
- Fix mailbox database and quota issues
- Manage mailbox and recipient configuration
Troubleshoot hybrid and migration issues10-15%- Troubleshoot mailbox migration batches and failures
- Resolve hybrid configuration wizard and connectivity problems
- Fix directory synchronization issues
- Address coexistence and free/busy sharing problems
Troubleshoot mail client issues20-25%- Troubleshoot Outlook on the web access and functionality
- Resolve Outlook connectivity and profile issues
- Fix mobile device and ActiveSync problems
- Address mailbox settings and calendar sharing issues

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