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Instant Download Microsoft : MB-230日本語 Questions & Answers as PDF & Test Engine
- Exam Code: MB-230
- Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
- Updated: Jul 19, 2026
- No. of Questions: 373 Questions and Answers
- Download Limit: Unlimited
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Microsoft MB-230 exam is a comprehensive test that covers various aspects of Dynamics 365 Customer Service. MB-230J exam consists of multiple-choice questions and simulations, which require candidates to demonstrate their proficiency in configuring and customizing Dynamics 365 Customer Service, managing cases, and integrating various applications with Dynamics 365 Customer Service. MB-230J exam also tests the candidate's knowledge of industry best practices, customer service strategies, and customer engagement techniques. Successful completion of the exam leads to the award of the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification, which is widely recognized in the industry and can enhance the career prospects of professionals seeking to work in this field.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
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The MB-230 exam measures the candidate's knowledge and skills in various areas of customer service, including service management, case management, queue management, entitlements, knowledge management, and analytics. MB-230J exam is designed to test the candidate's ability to implement and configure these features in Dynamics 365 Customer Service applications to meet specific business needs. MB-230J exam contains questions that assess both theoretical knowledge and practical skills, making it a comprehensive test of the candidate's abilities.
Microsoft MB-230 Exam is a challenging exam that requires preparation and dedication. Candidates can prepare for the exam by taking the official Microsoft training course, which covers all the exam topics in detail. Additionally, candidates can use study materials such as practice exams and study guides to help them prepare for the exam. Passing MB-230J exam can open up new career opportunities and demonstrate to employers that the candidate has the necessary skills and knowledge required to work as a functional consultant in the customer service domain.
Microsoft MB-230日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement routing and work distribution | null | - Configure unified routing
|
| Topic 2: Implement scheduling | 10-14% | - Configure service scheduling
|
| Topic 3: Implement Connected Customer Service | 2-6% | - Set up IoT and field service integration |
| Topic 4: Implement Microsoft Power Platform integration | 2-6% | - Integrate Power Apps and Power Automate
|
| Topic 5: Manage cases and knowledge management | 51-55% | - Implement knowledge management
- Create and manage cases
|
| Topic 6: Manage entitlements and service level agreements (SLAs) | 15-19% | - Implement SLAs
|
| Topic 7: Manage analytics, visualizations, and insights | 5-9% | - Create and manage dashboards and reports
|
| Topic 8: Implement Customer Service multi-session experience | 5-9% | - Configure Customer Service workspace
|
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