Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365 Fundamentals
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Updated: Oct 10, 2026
No. of Questions: 161 Questions & Answers with Testing Engine
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- Total Questions: 161
- Updated on: Oct 10, 2026
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Microsoft MB-910 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Fundamentals (CRM) |
| Exam Number: | MB-910 |
| Available Languages: | Korean, Japanese, Chinese (Simplified), English |
| Passing Score: | 700 |
| Exam Format: | Multiple-choice, Multiple-select |
| Related Certifications: | Microsoft Certified: Dynamics 365 Fundamentals (CRM) |
| Exam Price: | $99 USD |
| Certificate Validity Period: | Certification does not expire |
| Real Exam Qty: | 40-50 |
| Exam Duration: | 60 minutes |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam available through Pearson VUE |
| Pre Condition: | No formal prerequisites required; however, basic understanding of CRM concepts is recommended |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/certifications/exams/mb-910 |
Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%) | 10-15% | - Describe segments and leads
|
| Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%) | 10-15% | - Describe the core capabilities
|
| Describe the capabilities of shared features (10-15%) | 10-15% | - Describe the common elements
|
| Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%) | 25-30% | - Describe the sales management capabilities
|
| Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%) | 25-30% | - Describe customer service insights
|
Microsoft MB-910 Exam — Your Questions, Answered
The MB-910 exam, officially titled Microsoft Dynamics 365 Fundamentals (CRM), is the Microsoft exam you pass to earn the Microsoft Dynamics 365 Fundamentals certification, a credential at the Fundamentals level. Passing it confirms the skills defined in the official exam outline, and it is associated with related credentials such as Microsoft Certified: Dynamics 365 Fundamentals (CRM).
The MB-910 exam includes 40-50 questions and gives you 60 minutes to finish them. That is a tight pace per question, so get used to reading each stem once, flagging anything uncertain, and moving on rather than getting stuck. Running timed practice tests in the Exams4sures desktop or online test engine is the most reliable way to build that rhythm before exam day.
The passing score for the MB-910 exam is 700, and the official registration fee is $99 USD. Keep in mind that a failed attempt means paying $99 USD again in full to retake it, so book your slot only when your scores on Exams4sures practice tests sit consistently above the passing line.
Microsoft lists the following prerequisites or eligibility notes for the MB-910 exam: No formal prerequisites required; however, basic understanding of CRM concepts is recommended. Requirements can change over time, so confirm the details on the official exam page at Microsoft's official site before you register.
Yes. Exams4sures offers a free PDF demo of the MB-910 material, so you can check the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.
Your purchase is protected by a 100% Money Back Guarantee with clear conditions: if you take the corresponding MB-910 exam within 60 days of purchase and do not pass, you can apply for a full refund. The candidate name must match the payer name, and you need to submit a scanned exam enrollment slip together with the official Score Report PDF within 2 days of taking the exam; claims are processed within 7 days. Sitting the exam within 3 days of purchase, downloading without taking the exam, free materials, and expired orders are not covered. If you would rather not take a refund, you can exchange your order for two free exam products of equal value and keep the update service on your original purchase.
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The MB-910 exam blueprint is divided into 5 domains, starting with Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%) (25-30%); Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%) (10-15%); Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%) (10-15%). For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.
Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions:
A company plans to implement Dynamics 365 Customer Voice.
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Correct Answer:
Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/customer-voice
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Correct Answer:
You plan to use sales forecasts in Dynamics 365 Sales.
You need to explain how forecasts can benefit the salesperson, their manager, and the sales enablement manager.
Which forecasting benefits should you explain? To answer, move the appropriate forecasting benefits to the correct sales role. You may use each forecasting benefit once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Correct Answer:
You manage a call center for a company that uses Dynamics 365 Customer Service.
The call center's customer service manager wants to renew all expired entitlements to increase the duration of entitlements from six months to one year.
You need to help the customer service manager make the changes. Which status indicates that an entitlement must be renewed?
- A. Draft
- B. Canceled
- C. Active
- D. Waiting
Correct Answer: B 🗳️
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Dynamics 365 Customer Service has the following requirements:
Issues created on a website must be added to Dynamics 365 Customer Service.
A customer must be limited to opening no more than 10 issues a month.
Escalations must be organized into an area that ensures managers can view escalated issues.
You need to identify the areas in the system that meet the requirements.
Which area should you identify? To answer, drag the appropriate areas to the correct requirements. Each area may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Correct Answer:
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