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Instant Download Microsoft : MB-910日本語 Questions & Answers as PDF & Test Engine
- Exam Code: MB-910
- Exam Name: Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版)
- Updated: Sep 24, 2026
- No. of Questions: 161 Questions and Answers
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Microsoft MB-910 exam covers topics such as customer service, sales, marketing, and field service. MB-910J exam is designed to test the candidates' understanding of how these areas work together to create a seamless customer experience. Candidates will be tested on their knowledge of the various tools and features of Microsoft Dynamics 365, as well as their ability to use these tools to solve real-world business problems.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Microsoft MB-910: Microsoft Dynamics 365 Fundamentals (CRM) Exam is an excellent opportunity for individuals to demonstrate their skills and knowledge in the field of sales and customer service. MB-910J exam is recognized globally and is highly valued by employers. By passing the exam, candidates can improve their career prospects and increase their earning potential.
Microsoft MB-910日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Field Service | 15-20% | - Mobile app and offline functionality - Core features and scheduling capabilities - Inventory and asset management - Work order lifecycle and resource management |
| Topic 2: Describe Dynamics 365 Customer Service | 20-25% | - Knowledge base and entitlements - Key components and use cases - Unified service desk and channels - Case management lifecycle - SLA and routing rules |
| Topic 3: Describe Dynamics 365 Sales | 20-25% | - Core capabilities and business scenarios - Lead and opportunity management processes - Quote, order, and invoice lifecycle - Product catalog, price lists, and unit groups - Business process flows - Sales accelerators and forecasting |
| Topic 4: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Integration with Copilot - Lead generation and qualification - Email marketing and customer journeys - Event management features - Marketing forms, pages, and segments - Capabilities and use cases |
| Topic 5: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Common features and navigation - Integration with Microsoft Power Platform - Overview of Copilot in customer engagement - Data management and reporting basics - Security and access control |
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