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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

Question 1

In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect.
The opportunity has no opportunity products.
What should you do?

A. Open the opportunity, and then change the currency.
B. Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
C. Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.
D. Create a new opportunity that has the correct currency, and then delete the original opportunity.

Question 2

In Microsoft Dynamics CRM 2011, you create a contract from an incident-based contract template that has
three line items.
You invoice the contract. Which of the following actions can be performed on contract lines while a contract
is in the Invoiced state?

A. cancel existing contract lines
B. add new contract lines
C. edit existing contract lines
D. bulk-delete existing contract lines

Question 3

In Microsoft Dynamics CRM 2011,
which of the following specifies how the status values of a record map to a goals in-progress or actual
values?

A. the time period
B. the goal targets
C. the roll-up fields
D. the goal metric

Question 4

A company has a service in Microsoft Dynamics CRM 2011. The company has one facility with three
employees.
The facility can accept four customers per service appointment time. You need to set the capacity of the
facility appropriately.
What should you do?
(Choose all that apply.)

A. Edit the facility's work schedule.
B. Edit each user's work schedule.
C. Edit the service activity.
D. Edit the service selection rule.

Question 5

In Microsoft Dynamics CRM 2011, you are distributing an email campaign activity to leads.
How can the owner of the distributed campaign activities be assigned?
(Choose all that apply.)

A. The activities can be assigned to a specific user.
B. The activities can be assigned to the owners of the lead records.
C. The activities can be assigned to a team.
D. The activities can be assigned to a list of users.
E. The activities can be assigned to you.

Solutions: