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Instant Download Nokia : SDM_2002001040 Questions & Answers as PDF & Test Engine
- Exam Code: SDM_2002001040
- Exam Name: SDM Certification - CARE
- Updated: Aug 31, 2026
- No. of Questions: 121 Questions and Answers
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Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management and CARE Operations | - Service Level Management and Customer Commitments
|
| Customer Care Program Governance | - Care program management principles
|
| Network and Service Delivery Analysis | - Operational capability assessment
|
Nokia SDM Certification - CARE Sample Questions:
Question 1
Care Sales represents a proportion of total NSN sales. What approximately is that proportion?
A. 0,2.
B. 0,1.
C. 0,3.
D. 0,05.
Question 2
What is an additional possible use of a well made Care Plan?
A. It can be used as a template for NI Project Plan creation.
B. It could substitute the contract in disputes with the customer after the serious outage.
C. It could be used to facilitate financial forecasting and to consolidate price information.
D. It could serve as an induction document, helping to introduce new Care Team Members.
Question 3
The largest impact on the SPC rate comes from:
A. the total headcount.
B. management overhead.
C. internal allocations.
D. the utilization ratio.
Question 4
Who should NOT participate in a Care Services tender?
A. R&D Engineer.
B. Service Product Manager.
C. Cost Manager.
D. Care Program Manager.
Question 5
What basic services are included in SW Maintenance
A. Trouble Resolution, Technical Query, Technical Support.
B. Trouble Resolution, Technical Query, Care Management.
C. Trouble Resolution, Technical Query, SW Update.
D. Emergency Support, Trouble Resolution, Technical Query.
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: C |
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